Refund & Returns

At Ahad Khan LLC, we aim to provide a clear and reliable shopping experience for automotive parts and accessories. This policy explains how return and refund requests are handled.

Return eligibility depends on the product, its condition, the reason for the return, and applicable law. Please review this policy before requesting a return.

To help us review a return request, please ensure that, where applicable, the product:

• Is unused, uninstalled, and in its original condition.
• Includes its original packaging, labels, and included accessories.
• Includes the order number or proof of purchase.
• Has not been damaged through improper handling or installation.

Some products may have additional manufacturer or product-specific return conditions. Contact us to confirm eligibility before returning an item.

These conditions do not limit any rights you may have under applicable consumer protection laws.

Certain products may not be eligible for return where permitted by law. This may include:

• Products that have been installed, used, or modified.
• Products damaged after delivery through misuse or improper installation.
• Items identified as final sale or non-returnable before purchase.
• Products that cannot be returned for hygiene, safety, or other lawful reasons.
• Items missing required components or showing damage beyond ordinary inspection.

Exceptions may apply to defective, damaged, incorrectly supplied, or misdescribed products and where required by law. Please contact us if you believe an exception applies.

If your order arrives damaged, appears defective, or contains an item different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.
• A description of the issue.
• Clear photos of the product, packaging, and any visible damage, if applicable.

After reviewing your request, we will explain the available resolution, which may include a replacement, return, or refund as appropriate and subject to applicable law.

Follow these steps to begin a return request:

Please do not send products to our business address unless we have confirmed that it is the correct return destination.

Return shipping arrangements and responsibility for shipping costs depend on the reason for the return and the instructions provided by our team.

If an item is damaged, defective, incorrectly supplied, or otherwise covered by applicable law, contact us before shipping it back so we can explain the appropriate process.

Please retain your shipping receipt and tracking information until the return has been resolved.

Once a return is approved and any required inspection is complete, we will notify you of the outcome.

• Approved refunds are generally issued to the original payment method, where possible.
• The time it takes for the refund to appear may depend on your bank or payment provider.
• Shipping charges and other fees will be handled according to the circumstances of the return, our disclosed terms, and applicable law.
• If a refund cannot be processed through the original method, we will contact you to discuss the available options.

We will provide any available refund status information once your request has been reviewed.

If you need a different product or received an incorrect item, contact us to discuss available options. Exchanges depend on product availability, eligibility, and the circumstances of the request.

For automotive parts, please verify compatibility with your vehicle before ordering. If you are unsure, contact our team with the relevant product and vehicle information before purchase.

If you wish to cancel an order, contact us as soon as possible with your order number. Cancellation may depend on whether the order has already been processed, dispatched, or fulfilled.

If the order has already shipped, you may need to follow the applicable return process. Any refund for a cancelled order will be handled according to the order status and applicable law.

If you have a concern about a delivery, product, refund, or return decision, please contact us first so we can review the details and try to resolve the issue.

Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded or limited.